Customer Service
30 DAY MONEY-BACK GUARANTEE
All of our products carry a 30 day money-back guarantee. Please see our Return / Refund Policy below.
HOW TO ORDER
There are 4 ways to order:
- Online with a credit card and our secure server.
- Print you order, provide credit card information ( including expiration date) and fax to: 1-321-284-4032
- If you are Government funded organization ( i.e. School, University, Library, etc.) you can mail your Purchase Order to us or fax it to 1-321-284-4032.
OUT OF STOCK ITEMS
We make every effort to keep the website updated on the status of items in our inventory. Occasionally, items sell out or become limited in quantity before they can be noted on the site. If you have ordered items which are not available, we will email or call you to determine if you wish to backorder the item, substitute something else or cancel. You will be charged based on your revised order total.
PRIVACY POLICY
WE DO NOT SELL OR OTHERWISE DISTRIBUTE ANY OF THE INFORMATION YOU PROVIDE ! We hate spam too, In the process of accepting your order we accept information about you. We add your email address to our in-house database to notify you of special offers. If you wish to be removed from our list, please let us know by phone or email. If you choose to participate in the Quick-E-Buy program, your billing and shipping information will be stored on our secure server for future purchases.
You may return most items within 30 days of delivery for a full refund (Certain items are subject to a 15% restocking charge and are so noted on the web site.) We'll also issue credit for the return shipping cost if the return is a result of our error or if you received a damaged, defective, or incorrect item. We cannot accept returns of any CD, DVD, or software that has been opened (taken out of its plastic wrap). or any item that is not in its original condition, is damaged, or is missing parts.
Include a copy of your invoice or information stating your name, address, order number and the reason for your return. Please note for volume orders: Special orders cannot be cancelled and will not be refunded. This includes large quantities that have to be specially ordered and drop-shipped from the manufacturer.
Returning a gift? If the item you're returning was not designated as a gift when purchased or if it was not shipped directly to you please note that the refund will be issued to the gift giver.
REFUNDS - We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.
CUSTOMER COMMENTS
You have the coolest stuff. Thanks for providing the public with such interesting and educational products at an awesome price. I feel sorry for anyone that just went down to the local Toys R Us and spent half their
savings for this year on a bunch of junk. Also, you should be very proud of your great customer service. You will hear from me again simply because of that alone! You may use any of my comments to let any of
your customers know how happy I was with your service.
Thank you so much.
K.R. in Coarsegold, CA
"Thank you so very much for searching and finding the marvelous items you have! You've just made a three year old's wish come true. I'll be sure to send you a pic of your happy customer. It's
funny...we live right outside of Huntsville - Rocket City--and can't find
astronaut helmets. The Huntsville Space and Rocket Center home of the
original Space Camp doesn't even have them. Thanks again.
M.H. in New Market, AZ
"I just wanted to thank those at All The Right Stuff for their wonderful service. I called the toll-free number on Tuesday so I could order some dinosaur items for my nephew. His birthday was that coming Saturday. All The Right Stuff had a lot of great items for him, and since I couldn't
choose just one, I chose four! The items were gift-wrapped and sent to
him the next day, and he received all his gifts by Friday. That's fast
service! Thanks for making my shopping so easy and fun!"
M.H. in FT. Worth, TX
"Absolutely wonderful of you to check up! It arrived more quickly than I could have imagined. The toys are wonderful. Of course, I
wouldn't have seen them unless my 3 year old son hadn't taken it upon
himself to UNGIFTWRAP THEM when I wasn't looking. But, I did get to
play with the dinosaur flashlight - (while Dallas was in time out) so
I guess that's okay. Feel free to e-mail me reminders about any sales
or anything fun you have going on!!!! You're a lifesaver for a busy
mom!"
G.G. in Houston, TX
"All The Right Stuff Staff,
THANK YOU!!!!!! We did receive the Stuff in plenty of time for the much
anticipated party. It is this Saturday. My 5 year old was so
excited when the Dinosaur Stuff arrived that he INSISTED on putting
together his friends' treat bags right away! You have a great web site
that Kevin continues to visit to look at all the dinosaur items....
Thanks again for the timely service. It is much appreciated."
T.W., Owensboro,KY
"Thank you for taking the time to check up on my order. Everything arrived the following week, and the kids were very pleased (in fact, there was a minor discussion over the "mini projector", so I've ordered another one). This was my first time ordering gifts over Internet, and both All the Right Stuff and Cherry Valley Books made the experience a successful one (unfortunately I can't say the same for a third, very well-known company I
ordered from). I especially appreciated the e-mail confirmation and the
mailed receipt, not to mention the speed in delivery and your follow-up.
Thank you very much!"
S.S. in Barcelonia, SPAIN
"THANK YOU!!! THANK YOU!!!THANK YOU!!! First, we ordered and within two days the boxes were sitting on my front step
with the complete orders filled! -- even when ordering around Christmastime!
Your inventory was fantastic, given that we have a nine-year-old naturalist,
space nut, and paleontologist in the family. However, the thing that completely blew us away (and it sounds like a small thing) was when we opened the boxes onChristmas Eve (while we were still wrapping presents and this is now around 10:00 p.m. and we're tired), and the presents all came wrapped!!! My husband just about cried he was so grateful!!! (He was the one doing most of the wrapping).
I'm a web developer by trade and have been involved in the construction of
on-line stores. I find that while we can make pretty pictures and work hard to
insure secure transactions and advise people regarding setting up successful Web commercial sites, few stores actually deliver the superior service, convenience and value that you folks do. You're doing everything right, and I will be more than happy to advise other Web crawling parents to visit your site.
Thank you again. You truly helped two stressed-out parents at just the right time!"
K.R. in North Andover, Maine
"My daughter loves the Beanie Baby "Steggy". The dinosaur kit will be a big hit at her up-coming
birthday. Thanks for the wonderful service &dinosaur merchandize!! (The
retired "Ty" steg was waaaaay out of our price range at $1,100.00, and our
daughter doesn't care about what brand it is...Thanks again!!"
F.M. in Lewistown, Maine
"We received the order, all wrapped and ready to give. Thank you so much for you prompt attention and great service. We are looking forward to ordering more merchandise in the future. Wish
there were more opportunities throughout the year."
P.W. in Kingman, Arizonia
All The Right Stuff Inc.
4472 White Oak Circle
Kissimmee FL 34746 US
US & Canada: 1-800-842-9613
International: 1-321-284-4889
info@alltherightstuff.com
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© 1996-2007. All The Right Stuff Inc.